Making changes to a UPC that was already added to a product registration.


In the event a UPC number was added to a product incorrectly, you will need to update the UPC so that your retailers receive the correct information. 


Please use the steps below to correct a UPC that was added to a product registration incorrectly:

  • Select the three dots below actions to the right of the product you would like to edit. 

  • Click on "Edit UPCs" from the dropdown list if your product is in "Accepted by Retailers" (Green) status. 

    • If the product is showing in "Needs Your Attention" (Red) status, select "Update Required" or "Edit UPCs" if one of these options is present. 

    • If the product is in "Not Yet Submitted" status, select "Edit".

    • If the product is in "Assessment in Progress" (Yellow) status, you will need to either contact Customer Support to have the product placed in a recertification or wait until the review process is complete to make your edit. 

  • Select the "Recipient and UPC Details" title on the top of the page to go to this page of the registration. 

  • Click on the section that says "Global trade Item Number (GTIN)/Universal Product Code (UPC)" to be brought to that page. 

  • Select the green "+ Add" button on the upper left side of the page. 

  • Type in the details of your correct UPC number as well as the other fields and select the green "Continue" button in the lower right corner of the page. 

  • After selecting "Continue", please select the "Recipient and UPC Details" title again and then proceed back to the "Global trade Item Number (GTIN)/Universal Product Code (UPC)" section. 

  • Now that you have added your correct UPC number, please select the "Delete Rows" option to delete your incorrectly added UPC. 

  • Select the checkbox to the left of the incorrect UPC and then select the "OK" option on the pop-up confirmation screen to confirm the deletion of this UPC. 

  • You may now select "Continue" to save this change and proceed through the remainder of the product registration by selecting the "Continue" options until you are brought back to the homepage. 


Here is a step-by-step walkthrough to correct a UPC that was added to a product registration incorrectly: 

  • Please select the arrows in the bottom right corner of the attachment below to proceed through each step. 

  • You may select the "Scroll" option to read through the attachment in a different way. 

  • Please select the "Open Larger" option to see this walkthrough in a separate tab.