Agent support services are designed to provide options for quality, dependable assistance throughout your WERCSmart experience.

Choose from gold, silver, or bronze-level services to best support your needs. Your selected service level is paid as part of your WERCSmart subscription.

Dependable WERCSmart agent

Your dedicated and dependable account agent has the know-how to quickly enter product data, answer questions and resolve common WERCSmart issues involving product holds, recertification, and updates.

Customized one-on-one training

Our one-on-one live training offering is customized to match your particular industry and product needs. You will work with our experts to construct a flexible, personalized curriculum to grow your WERCSmart knowledge base.

Liaison services

Your agent will also be your crucial representative in contacting and strengthening relationships with other UL-specialized teams, including our regulatory and customer service groups. 


You can use the live chat feature or submit a customer service ticket to learn more about how Agent support services can help manage your product data.


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