Updating your product name


This article details when and how to update the Product Name in a registration, along with some tips and best practices for naming your products in WERCSmart. 


TABLE OF CONTENTS

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When you can update your product name 


Edit/Update product name available 

You can edit/update the product name at any point up until it is submitted for assessment. Please see the next section for details on how to make updates. 


Edit/Update product name unavailable

The product name field will not be available to edit if it has already been submitted for review and while the Assessment Team reviews it. The product will appear in the yellow color 'Assessment in Progress' during this time. 



How to update your product name

Not Yet Submitted 

  • Navigate to your Home Page by clicking the Home icon on the left-side navigation bar.
  • Find the specific product in the table.
  • Under the 'Actions' column, select the three dots. 



You will see a dropdown list with several actions you can select. Depending on the submission status of your product, different options will appear:

  • Edit — your product has not yet been submitted for review.
    • Select Edit to open your product registration and make necessary changes.
  • Update Data — The registration you submitted has been sent to and accepted by retailers. The product will be in the green 'Accepted by Retailers' status. 
    • Select Update Data to reopen your registration, make necessary changes, and then resubmit the registration. 
  • Update Required — The product was suspended during review or placed in recertification.
    • Select Update Required to open your product registration, make necessary changes, and then resubmit the registration.


Already Submitted

If you must make changes after submission, please contact Customer Support by phone or by submitting a ticket.

  • We can have your product placed into recertification, and then you can make any necessary updates before you resubmit.
  • Note: Please include the WPS ID and the current product name when contacting support.




Tips to avoid suspension due to an invalid Product Name 

For WERCSmart  

  • Use the same name you use when listing your product on your organization's website.
    • At a minimum, it should closely resemble the product's UPC names on websites and other searchable locations.
  • Allow for no confusion between two similar products.
    • Products with different formulations must be separated into separate submissions, with distinct names reflecting differences in the product range.
  • Model names are allowable only when accompanied by additional information about the product’s use or type.
    • A category name should not be used without mentioning the brand name, model, scent, or flavor.


For Retailers 

Retailers that use WERCSmart Assessment Information have determined that they will not accept Assessment Information without a proper product name in their systems.

  • It must be specific enough for the Retailer's employees to find the product in their systems if the UPC is unavailable.
  • Allow for a Retailer to understand the product’s intended use or type based on the name alone.


Best practices when naming your product

Product Line or Brand 

When using a product line to describe a range of products with similar formulations, it’s best to include the brand or product line name and an appropriate range descriptor. For example:

  • Nirvana Black Perfume
  • Acme 8000 BTU Air Conditioners
  • Paul Mitchell 
  • Suave


You can customize the Product Line or Brand options by visiting My Account > My Library > Add.


Model Number or Name  

When using a model number or name, including the product use or type as part of the product name will prevent suspension. For example;

  • MX-1000 - Computer Mouse
  • NV352 – Bagless Vacuum


Also, avoid using model numbers or names without additional information. Retailers will have an easier time finding your product on the shelf with a complete product name and model number or name where appropriate. For example:

  • MX-1000 - Computer Mouse
    • Instead of 'MX-1000'
  • NV352 – Bagless Vacuum     
    • Instead of NV352


Generic Categories

When naming your product, it’s best to avoid restating the Product Type without additional information. For example:

  • Elizabeth and James Nirvana Black Perfume 
    • Instead of 'Perfume'


Battery Containing Products

When managing many products in your catalog with different batteries, using the battery name or manufacturer in the product name can be helpful. For example;

  • Cory’s Toys – Samsung batteries
  • V-Series Sound Bar – Duracell batteries


When battery-containing products use the same battery across multiple devices, avoid using names like ‘battery-powered tools’ or ‘[battery name] containing tools.’ 

  • Stating the product or brand name with the intended use is more efficient for Retailers.


Products using different battery sizes, formulations, or manufacturers must be separated to ensure the proper data is sent to the Retailer relative to the battery. For example:

  • 18v Power Tools (Drill/Saw/LED)
    • Instead of 'Battery-powered tools'
  • Cory’s Toys – Samsung Lithium Ion batteries
    • Instead of ‘Samsung battery toys’