Has my payment been received by UL WERCSmart?
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Modified on: Tue, 14 Nov, 2023 at 1:04 PM
When will payments be processed?
Timeframes are dependent on the payment method you've selected:
Credit Card payments could be immediate for new subscriptions enrollments. If you update a credit card on file for existing subscriptions, processing may take a couple of hours.
Wire Transfers in the U.S. are approximately 1 business day, but international wire transfers may take 10-15 business days.
PayPal can be anywhere from immediate to 1 business day.
Automated Clearing House (ACH) transactions could also be immediate to 1 business day in most cases.
How to verify if a payment has been received successfully by UL WERCSmart:
Please select the name in the top right corner of your home page and click on the "My Account" option.
Select the "Subscription Information" label on the right side of the "My Account" screen.
If your payment has not yet been received by WERCSmart, the page will show "Locked" for your account status in the upper left corner of the page and the current balance on your account can be viewed in the "Invoice Total Balance" box on the upper left side of the screen.
If the page shows "Active" and there is a $0 showing within the "Invoice Total Balance" box then your account is currently up to date on payments.
After reviewing the "Subscription Information" page, please select the name in the top right corner and click on the "My Account" option to proceed back to the "My Account" screen.
On the "My Account" screen, please select the "Order History" label from the right side of the screen.
Please select the "Subscription" option at the top of the page and you will see the current and past invoices for your account.
You may now select the most recent invoice to see if there is a balance present or if the payment is shown on the invoice as being processed successfully.
If you find a balance present on your invoice as well as the "Subscription Information" screen, then your payment has not been received by UL WERCSmart and you will need to review the current payment methods on your account.
Special note:
If your billing contact receives a notification that the payment method was declined, you should contact your bank or other financial institution who is handling the transaction for more information. Support is unable to provide any details regarding the reasons a payment may have been declined.
Here are some common reasons for why your payment could have been declined:
The billing address entered in WERCSmart may not match the billing address on file of the financial institution connected to your payment method. You will need to contact your financial institution to verify that the billing address in WERCSmart is a 100% match.
Your payment method may have credit limitations that are exceeded by the amount being paid in the invoice.
Your payment method may have an expired date. For example, your credit card may be expired and you would need to add a valid and up to date card to the account.
Until payment is received by our accounting team for your account, your WERCSmart account will be locked. You will be able to edit, or create, registrations, but you will be unable to submit registrations through your shopping cart until the payment is received and applied to your account.
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