Agent support services provide tiered options for quality, dependable assistance throughout your WERCSmart experience
Choose the level of support that best fits your needs:
- Bronze delivers reliable, responsive support for account setup, updates, and product registration—helping you get up and running with confidence.
- Platinum offers a comprehensive, hands-on experience with end-to-end registration management, proactive updates, and direct coordination with the WERCSmart team.
Your selected service level is included as part of your WERCSmart subscription.
Dependable WERCSmart agent
Your dedicated and dependable account agent has the know-how to quickly enter product data, answer questions, and resolve common WERCSmart issues involving product holds, recertification, and updates.
Customized one-on-one training
Our one-on-one live training offering is customized to match your particular industry and product needs. You will work with our experts to construct a flexible, personalized curriculum to grow your WERCSmart knowledge base.
Liaison services
Your agent will also be your crucial representative in contacting and strengthening relationships with other UL-specialized teams, including our regulatory and customer service groups.
ADDITIONAL RESOURCES
You can use the live chat feature or submit a customer service ticket to learn more about how Agent support services can help manage your product data.
