Resetting a password within your account or resetting a forgotten password for others


If you need to reset your passwords due to forgotten credentials or security updates, this article provides detailed instructions to help you reset your password quickly and securely. It also details how administrators and power users can assist other users in resetting their passwords.

 


TABLE OF CONTENTS

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Resetting Your Password

If you need to reset your password, follow these steps:


If you can log in and access your account 

  • Click on your initials at the top right corner.
  • Select My Account 
  • Under the 'Your Company User Accounts' section, find your user name
  • In the 'Actions' column, select the three dots
  • Click Send Reset Password Link
    •  This will send you an email with a link to complete the password reset.
  • Follow the prompts to update your UL Solutions Account information. 


  • Go to the WERCSmart Login page.
  • Click on the 'Forgot your password?' link.
  • Follow the prompts to reset your password.
  • Check your inbox for the password reset email.


Note: Too many password attempts may lead to a lock-out that will resolve itself in approximately 15 minutes.


  • The administrator and any power user roles can send the reset password link to any other user by following the steps above. 
  • The role of user can only update their own password using this method and they cannot initiate this link for others.

 

Password Requirements

Ensure your new password meets the following criteria:

  • Between 8 and 64 characters in length.
  • At least 1 lowercase and 1 uppercase letter.
  • At least 1 number (0-9).
  • At least 1 special character (e.g., !"#$%&'()+<=).



Additional Tips

  • Check your spam/junk folder for the activation email.
  • Clear your browser cache.
  • Accept site cookies.
  • Try using a different browser (Firefox, Edge, Chrome, etc.).



Contact Customer Support

If you are still experiencing issues, please Contact Us for further assistance.