Updating payment methods in WERCSmart

WERCSmart payment methods can be updated at any time within your account by following the steps below.

Step 1: Navigate to My Account 

• Log in to WERCSmart. 
• Click on your name in the top right corner.
  
• Click on My Account.
  

Step 2: Payment Method Management

• Under the 'My Account' section, click Payment Method.
  • Note: Only the account Administrator can access the "Payment Methods" page. 

Step 3: Update an existing payment method

• To update any payment method, you must add the updated method as a new payment method.

  • Note: Expired Credit Cards must be updated by adding the card as a new payment method even when the card information is unchanged aside from the expiration date.
    

Step 4: Adding a new payment method

• Below 'Add a New Payment Method', select your desired payment method.

• Mark the desired payment method as 'Default' and click save before leaving the page.

Common Errors

Here are some common errors that occur when you add a payment method: 

• AVS Mismatch: This error results from your billing address in WERCSmart being different from the billing address connected to your payment method. 
  • Please review the billing address that your financial institution has on file for your payment method to ensure that your WERCSmart billing address is the same. 
• Too Many Redirects/Attempts: This error may appear after you have attempted to add your payment method unsuccessfully several times. 
  • Please log out of WERCSmart completely and clear your browser cache and cookies before logging back in and attempting to add your payment method again.
• SR: Taxation Requirement: This error occurs when your billing address state is 'undefined'. A state is required for the 'Sold To Contact' if the country is the United States or Canada.
  • Please update the state in your billing address.

If you receive an error message other than those listed above or cannot clear one of the above errors, please submit a ticket to Customer Support.