Getting Started

WERCSmart 2.0 - My Product's Status
Sometimes you just want to know where your product is in the process of Assessment and Data Transfer to your recipients / retailers.  When you are in WERCSm...
Fri, 19 Jan, 2018 at 1:06 PM
WERCSmart 2.0 - How Do I Go Backward in Registration Data Entry?
Where's the back button?  They forgot the "back" button!? In WERCSmart 2.0, we've eliminated the button that allows you to go backwa...
Wed, 24 Jan, 2018 at 8:27 AM
WERCSmart 2.0 - My Ingredients
There's a new feature in WERCSmart 2.0 known as My Ingredients.  When you're registering a new product, there's an option on the ingredients ...
Sat, 3 Feb, 2018 at 1:59 PM
What do the Support Ticket Statuses Mean?
With the newer support system, the ticket status indicators are slightly different than what you may be used to.  Here's a brief explanation of the cur...
Sat, 3 Feb, 2018 at 3:13 PM
Screen Sharing with Live Support
During a Support session, an Agent may request your permission to join a screen-sharing session.   Screen Share Link Using TeamViewer Customers may ...
Tue, 20 Jun, 2017 at 12:09 PM
WERCSmart Password Policy
Password Minimum Length:  8 characters Password Maximum Length:  25 characters Password Character Requirements: 1 Uppercase 1 Lowercase 1 ...
Thu, 20 Apr, 2017 at 11:50 AM
WERCSmart Roles
User: can edit information & UPC and also create new items, but is unable to submit items without supervisor/administrator approval. Maintenance: ...
Thu, 24 May, 2018 at 9:13 AM