FAQ

What is WERCSmart? Why Must I Use It?
You've been advised by your buyer, merchandiser, or Manager, that you need to go to WERCSmart and set up some product information.  You go to the site ...
Tue, 18 Sep, 2018 at 3:45 PM
Types of Registrations in WERCSmart
WERCSmart provides retailer with regulatory compliance information about your product.  It translates the data you provide us about the product, into usable...
Fri, 14 Dec, 2018 at 4:12 PM
What happens to my Registration Data?
Once you submit your product's registration data through your WERCSmart shopping cart, the data is reviewed by a team of Regulatory Specialists.  The S...
Thu, 6 Apr, 2017 at 8:49 AM
Message Center shows messages, but nothing's there!
The Message Center notification is the Alert Messages plus Announcements.  If you have no alerts, and only an announcement, the numeric indicator will be sh...
Sat, 3 Feb, 2018 at 12:52 PM
My Product's Status
Sometimes you just want to know where your product is in the process of Assessment and Data Transfer to your recipients / retailers.  When you are in WERCSm...
Fri, 16 Nov, 2018 at 11:22 AM
Updating or Editing Registrations and Other Actions
When you want to update a registration, or take various actions on a registration, you will use the items available in the Actions area on the My Products a...
Fri, 8 Feb, 2019 at 2:54 PM
How Do I Go Backward in Registration Data Entry?
Where's the back button?  They forgot the "back" button!? In WERCSmart 2.0, we've eliminated the button that allows you to go backwa...
Thu, 29 Nov, 2018 at 12:30 PM
WERCSmart Definitions - Frequently used Words Used in WERCSmart
WERCSmart has frequently used terms or phrases throughout the registration process.  Here's some helpful information: Product: WERCSmart handles p...
Fri, 18 Jan, 2019 at 10:54 AM
Upload Data into WERCSmart - Is it Possible?
Many times, customers will want to upload data to populate their whole WERCSmart account at once.  Since WERCSmart questions vary, each registration of a pr...
Mon, 26 Nov, 2018 at 2:57 PM
What do the Support Ticket Statuses Mean?
With the newer support system, the ticket status indicators are slightly different than what you may be used to.  Here's a brief explanation of the cur...
Sat, 3 Feb, 2018 at 3:13 PM