FAQ

What is WERCSmart? Why Must I Use It?
You've been advised by your buyer, merchandiser, or Manager, that you need to go to WERCSmart and set up some product information.  You go to the site ...
Tue, 18 Sep, 2018 at 3:45 PM
WERCSmart Browser Compatibility
WERCSmart performs best when using Chrome as your browser.  An alternative is Internet Explorer (IE). Mozilla Firefox and Safari are not recommended and...
Fri, 7 Dec, 2018 at 8:57 AM
What happens to my Registration Data?
Once you submit your product's registration data through your WERCSmart shopping cart, the data is reviewed by a team of Regulatory Specialists.  The S...
Thu, 6 Apr, 2017 at 8:49 AM
WERCSmart Definitions - Frequently used Words Used in WERCSmart
WERCSmart has frequently used terms or phrases throughout the registration process.  Here's some helpful information: Product: WERCSmart handles p...
Fri, 18 Jan, 2019 at 10:54 AM
Upload Data into WERCSmart - Is it Possible?
Many times, customers will want to upload data to populate their whole WERCSmart account at once.  Since WERCSmart questions vary, each registration of a pr...
Mon, 26 Nov, 2018 at 2:57 PM
AJAX Error 200 at Login Using Chrome - Suggested Fix
If you're getting AJAX Error 200 when trying to log into WERCSmart, and your using Chrome as your browser, you may need to adjust settings within Chrom...
Fri, 7 Dec, 2018 at 8:55 AM
Screen Sharing with Live Support
During a Support session, an Agent may request your permission to join a screen-sharing session.   Screen Share Link Using TeamViewer Customers may ...
Tue, 20 Jun, 2017 at 12:09 PM
WERCSmart - Opting Out of Emails
We want you to be informed.  As part of our effort to keep you up to date on WERCSmart matters, we will periodically send emails through a 3rd Party distrib...
Mon, 19 Mar, 2018 at 11:31 AM
Can't find the Information Needed and Need More Assistance?
If you find you need assistance in resolving an issue, and you don't find what you need in our Solution Center, we have Support Agents ready to help.  ...
Tue, 4 Sep, 2018 at 12:52 PM