FAQ

Answers to common WERCSmart questions

Subscription Cancellation or Non-Renewal
The WERCSmart subscription renews automatically on an annual basis, using the default payment method indicated on your WERCSmart account.  To view your subs...
Wed, 23 Oct, 2019 at 1:31 PM
What is WERCSmart? Why Must I Use It?
You've been advised by your buyer, merchandiser, or Manager, that you need to go to WERCSmart and set up some product information.  You go to the site ...
Tue, 18 Sep, 2018 at 3:45 PM
WERCSmart Browser Compatibility
WERCSmart performs best when using Chrome as your browser.  An alternative is Internet Explorer (IE). Mozilla Firefox and Safari are not recommended and...
Fri, 7 Dec, 2018 at 8:57 AM
What happens to my Registration Data?
Once you submit your product's registration data through your WERCSmart shopping cart, the data is reviewed by a team of Regulatory Specialists.  The S...
Thu, 6 Apr, 2017 at 8:49 AM
WERCSmart Definitions - Frequently used Words Used in WERCSmart
WERCSmart has frequently used terms or phrases throughout the registration process.  Here's some helpful information: Product: WERCSmart handles p...
Fri, 18 Jan, 2019 at 10:54 AM
Upload Data into WERCSmart - Is it Possible?
Many times, customers will want to upload data to populate their whole WERCSmart account at once.  Since WERCSmart questions vary, each registration of a pr...
Mon, 26 Nov, 2018 at 2:57 PM
Assessment Timing - Two (2) Business Days to Process
The Assessment process, where our Regulatory Review Team members review the data and documentation you've provided in the registration, and derive resu...
Tue, 15 Jan, 2019 at 11:48 AM
Screen Sharing with Live Support
During a Support session, an Agent may request your permission to join a screen-sharing session.   Select here: Screen Share TeamViewer Customers ma...
Thu, 24 Sep, 2020 at 1:22 PM
WERCSmart - Opting Out of Emails
We want you to be informed.  As part of our effort to keep you up to date on WERCSmart matters, we will periodically send emails through a 3rd Party distrib...
Mon, 19 Mar, 2018 at 11:31 AM
WERCSmart's Frequently Used Scientific Terms
Trying to think back to your science classes and remember what some of these terms used in WERCSmart actually mean?  Here's a refresher that may help. ...
Wed, 19 Sep, 2018 at 8:02 AM

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