We’re excited to announce a re-design to our Customer Support website making it easier to find information and interact with the WERCSmart support team.

The update includes:

A new design – making it easier to locate articles, open tickets, access live chat, receive notifications, and more

Consolidated topics – allowing you to see simplified views of the full range of resources available

New Industry Section – enabling you to view a growing area of articles, products, and services designed to help you better manage chemicals and sustainability inside and outside of WERCSmart

The Customer Support Center provides more ways to interact with your WERCSmart support team, including:

Live chat

Quick questions. Quick answers. Live chat is available within the WERCSmart application as well as the customer support website.

Ticket requests

For more complex questions, you can submit detailed questions though customer support ticketing.

Email requests

Comments and questions can be emailed to:


Release notes

See an itemized list of monthly enhancements and patches sent to you by email.

Training videos, articles, and webinars

Receive 24/7 access to our customer support library containing extensive regulatory and retailer chemical policy materials including training videos, articles, webinars, and more.

Announcements & notifications

Receive emails on upcoming regulatory announcements and notifications that may impact the status of your product registration.

Inside WERCSmart – Supplier News

Customers receive a monthly Supplier newsletter that contains helpful tips and information designed to enhance your WERCSmart experience.