Agent support services are designed to provide options for quality, dependable assistance throughout your WERCSmart experience.
Choose from gold, silver, or bronze level services to best support your needs. Your selected service level is paid as part of your WERCSmart subscription.
Bronze agent support is included with Standard and Premium subscription. Silver and Gold support can be optionally added to your subscription.
Dependable WERCSmart agent
Your dedicated and dependable account agent has the know-how to quickly enter product data, answer questions, and resolve common WERCSmart issues involving product holds, recertifications, and updates.
Customized one-on-one training
Our one-on-one live training offering is customized to match your particular industry and product needs. You will work with our experts to construct a flexible, personalized curriculum to grow your WERCSmart knowledge base.
Liaison services
Your agent will also serve as your key representative in contacting and strengthening relationships with other UL specialized teams, including our regulatory and customer service groups.