Here's a link to the WERCSmart password policy.

When your WERCSmart password is set to expire, you will receive an email notification advising of the pending expiration and how to update your password within the WERCSmart system.  

Email notifications will be sent to the user’s email address 30-days and 15-days in advance of the Password expiring. Passwords will require reset every 90 days.

If the password is not updated before expiration, the WERCSmart User may use the “forgot password” link on the initial login to answer security questions to reset the password.  Or, the user may contact their WERCSmart Administrator who also is able to update the user’s password in the My Account area of WERCSmart.

If you don't get an email from the system, be sure is a permitted domain, or check your email system's junk or spam area.