If your billing contact receives a notification that the payment method was declined, you should contact your bank or other financial institution who is handling the transaction for more information. Support is unable to provide any details regarding the reasons a payment may have been declined.

Reasons may be related to:

  • The billing address in WERCSmart doesn’t match (100%) the information from you card issuer;
  • Credit limitations;
  • Expired Credit card;
  • General data mismatches of the information in WERCSmart for billing with the bank or financial institution

In these cases, you are encouraged to check with your accounting department, or directly with the financial institution, to work on resolving the issue. 

Any updates you need to make to your billing information is done through WERCSmart’s My Account, Manage Subscription area.